Shipping & Delivery Policy

Thank you for shopping with us. Please review the information below regarding our shipping and delivery process.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Once your order has been prepared and shipped, you will receive a tracking number to monitor the delivery status of your parcel.

Processing times may be slightly extended during holidays or periods of high demand.

Domestic Delivery (Ukraine)

We offer reliable domestic delivery throughout Ukraine via Nova Poshta.

To arrange delivery, please provide the nearest Nova Poshta branch or the full delivery address when placing your order.

After shipment, you will receive a waybill number, which you will need to present when collecting your parcel at the Nova Poshta branch.

Estimated delivery time:
2–5 business days depending on the destination.

Please note that delivery times may vary depending on regional logistics or local conditions.

International Delivery

We offer worldwide shipping using trusted international courier services. Customers may choose their preferred delivery provider:

• MEEST
• UPS
• DHL Express
• Ukrposhta

Estimated delivery time:
Up to 10 business days depending on the destination country and the selected courier service.

Please note that international shipments may be subject to customs inspections, import duties, or local taxes, which are the responsibility of the recipient.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email or message. This number allows you to track the delivery progress directly through the courier’s website.

Delivery Delays

While we aim to ensure timely delivery, delays may occasionally occur due to factors beyond our control, such as:

• Customs processing
• Weather conditions
• Carrier delays
• Public holidays

We appreciate your understanding in such situations.

Return & Exchange Policy

We want you to be satisfied with your purchase. Please review our return and exchange conditions below.

Returns for Standard Sizes

Items purchased in standard sizes may be returned within 14 days of receiving the order.

To be eligible for a return, the item must:

• Be unused and unworn
• Be in original condition
• Include all original packaging and tags

If your return is approved, you will receive instructions on how to send the item back.

Please note that shipping costs are non-refundable, and the customer is responsible for the return shipping fee unless the item arrived damaged or incorrect.

Custom-Tailored Items

Items that are custom-tailored or made to the customer’s measurements are non-returnable and non-refundable.

Because these items are created specifically for each client, we cannot accept returns or exchanges unless the product arrives damaged or defective.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will review the issue and provide a suitable solution.

Return Process

To initiate a return, please contact our customer support team and include:

• Your order number
• A brief description of the reason for return
• Photos (if the item is damaged or defective)

Once the return request is approved, we will provide further instructions.

Contact

If you have any questions regarding returns or exchanges, please feel free to contact us. We are happy to assist you.